Your booking must be for holiday purposes only. The property must not be used for gatherings, such as weddings or parties or for business purposes (except by prior arrangement).
No fireworks, Chinese or sky lanterns (or other lights or illuminations which have naked flames) shall be let off, drones shall not be operated and firearms are not permitted at any property (including gardens or grounds).
We accept no liability for any works or activity of any sort occurring on any premise's adjoining or neighbouring our cottages, nor shall we be responsible for making any enquiries about the likelihood of, or providing any information to you about, any such works or activity.
Cottages are booked on a first come first served basis. You can make a booking in four ways:
1. On our website via our booking system at www.penninewaysholidaycottages.co.uk
2. Telephone us on 01434 381808
3. Email us at bookings@pennine-ways.co.uk
4. In person at our Holiday Cottage Centre, Pennine Ways Estate and Letting Agent at Alston, Cumbria or our other office in Haltwhistle, Northumberland.
A non-refundable 20% deposit is taken at the time of booking via debit or credit card.
The booking must be made under details of the lead guest who must be over 18 years of age at the time of booking and be in attendance for the duration of the stay.
Please note that some of our cottages are advertised elsewhere and it is the owner’s responsibility to update our calendars.
Please note your holiday is not confirmed until you have received written confirmation from Pennine Ways Holiday Cottages, and we reserve the right to refuse any booking before we have issued the written holiday confirmation form. As soon as you receive the written confirmation form, you must check it carefully and any errors must be reported to us immediately.
Your booking is made as a consumer, and you accept that we cannot be liable for any business losses you may incur.
All amendments to your booking must be done by telephone 01434 381808 or email bookings@pennine-ways.co.uk. If it is possible to make a change to your booking we will do so subject to an administration fee payable at the time of change of £25 per amendment. In some cases, it may not be possible to make changes to your booking and one of our team will advise you of this when you call or email.
Please note, that changing your booking may result in additional costs if the new dates fall within a different pricing season. If the new dates fall in a cheaper pricing season you will be refunded the difference.
All prices quoted are in pounds sterling and are for the number of days/weeks stated. All prices are subject to change at any time; however, once we have confirmed your booking in writing the price will not be altered unless guest requests a booking amendment. Included in the price of the holiday are the utilities other than fuel for open fires and stoves however most owners will supply a quantity of logs and/or coal.
If you have any queries regarding the cost of your stay, please contact us via telephone on 01434 381808 or email at bookings@pennine-ways.co.uk before confirming your reservation.
A booking fee of 5% is applied to all reservations. This fee is charged to enable our staff to carry out regular quality checks of all of our properties to ensure they meet required standards and guest satisfaction. This also covers card transaction fees.
There is no surcharge to visitors for payment by debit card, but a surcharge of 3% will apply for payment by credit card to cover our own card processing costs.
A deposit will be taken at the time of booking with a 5% booking fee. The full amount will become due four weeks before the start of your holiday. If the full amount is not received, we reserve the right to re-sell that week and the deposit of 20% will not be refunded. If you book within four weeks of your holiday, payment must be made in full.
All cottages are inspected on a regular basis personally by us. In some cases, they will have been rated or graded by other tour operators. Pennine Ways Holiday Cottages does not star-rate our cottages. We believe our description and details are extensive enough for you to be able to choose the right cottage for your holiday/stay and offer the opportunity for all customers to ring our office and speak to a member of our friendly local team about any of our properties or what the surrounding area has to offer. Updates to our properties and any changes will be made on our website by ourselves and/or by the owners on their blog pages.
Some of our properties accept short breaks and at short notice during the season. Please check our website for availability or call our team at Alston on 01434 381808. Please note most of our cottages have a minimum night’s stay.
Your group must NOT exceed the maximum number of people the property will sleep as detailed in the property description (this includes all children and babies). If it does, the owner/caretaker will refuse access to the property and may ask you to leave before the end of your holiday. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to a refund of monies or compensation. Where the property has the facility to sleep extra people an additional charge per person per night may be charged. Please contact us to enquire before booking.
Anyone with our authority may have access during your stay. This is unlikely to happen, but if it does, we will give you as much warning as we can. There will be no need for you to stay in, since access can be provided via the key box. Keys must be left in the key box where requested to do so by Pennine Ways Holiday Cottages. Do not allow any unknown persons to access the property without having prior notification from Pennine Ways Holiday Cottages.
Most of our cottages accept pets but please check our website for pet-friendly properties. We ask all our visitors to make sure that their pets do not sleep on beds or sofas and that they poop scoop the garden areas before they leave. Pets are not to be left in the cottages unsupervised unless you provide a cage, please keep unsupervised time to a minimum. Some cottage owners have a surcharge for pets. Please check individual property details or call our office on 01434 381808 to confirm.
Most of our properties have a travel cot and a highchair available where stated; please check the individual property details. Please note that unless otherwise stated the cots provided are travel cots and there may be only one cot available per property. Our cottages do not provide linen for the cots. If you have any questions about equipment for infants and children do not hesitate to email us or give us a call. Please note that not all our cottages may be suitable for children, and it is up to the guests to decide if the property is suitable for their needs from the property description.
All cottages provide towels and bed linen unless otherwise stated.
Internet and Wi-Fi services are provided free of charge but the service cannot be guaranteed if there is a error locally from the network providers.
All our properties are non-smoking properties. Guests are welcome to smoke outside, unless the owner has a strict no-smoking policy including the grounds. This will be detailed in the property information. If you are permitted to smoke in the grounds, please dispose of the ends carefully in an outside bin provided to reduce the risk of fire and litter.
Please see individual property details for descriptions of gardens, terraces, balconies, parking etc. where stated, to ensure that the outside space is suitable for your needs.
Some of our properties have been selected as suitable for those who have limited mobility. Please read the property description carefully and email us on bookings@pennine-ways.co.uk or call us on 01434 381808 if you have any queries or specific needs and our team will help. It is up to the guests to decide if the property is suitable for their needs from the property description.
Renting a holiday cottage does not entitle guests to charge their electric cars, unless there is a purpose-built charging point located at the property. Electric vehicle charging through the standard 13A sockets in the property is not permitted due to fire risk and insurance purposes. Any guests found to be charging their vehicle in this way will automatically be charged £100 as well as a £25 daily rate, and will be asked to vacate the property with immediate effect.
Please remember that our Pennine Ways team all live locally so unauthorised charging will be noticed. Charging points can be found at Alston Gym, Haltwhistle Train Station, Bridge End House (for Bridge End House guests ONLY) and Stanhope Main Street.
The majority of our cottages are accessed via key safe at the property. You will receive check in information including directions and key code via email a few days before you are due to arrive. If you have not received this 2 days prior to your arrival date, first check you junk mail, if it isn't there please contact us via telephone on 01434 381808 or email us at bookings@pennine-ways.co.uk.
Check in and check out times vary for each property. Please see the listings for details prior to booking. The property will not be available before the advertised check in time on the first day of your booking and you must leave before the stated check out time on your last day, unless an early check in or late check out has been agreed with the Pennine Ways Holiday Cottage office. Charges may be applied for unarranged late check outs. Please ensure the property doors and windows are secure and key is placed back in the key safe before you leave.
Our owners and cleaners lovingly care for our cottages, and we ask that you treat the cottage with respect and leave it clean and tidy. We understand however that accidents do sometimes happen so please report any damage/breakages to Pennine Ways Holiday Cottages on or before departure so we can fix or replace them prior to the next guests arriving. When you book, you agree to indemnify us against all loss and damage arising (including more than normally and reasonably anticipated amounts of cleaning) directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any person or animal accompanying you, and, without limitation of the foregoing to pay us forthwith upon written demand our costs in making good any such loss and damage and cleaning. Additionally, a damage deposit of 25% of the booking value is pre-authorised on the payment card. Please note, no money will be taken from the card without Pennine Ways Holiday Cottage discussing damages with you first and you will only be charged for the cost involved to repair the damage. If this is below 25% you will only be charged for that amount, not the total of the deposit. Your pre-authorisation will expire 7 days after your departure.
Any complaint must be reported immediately to Pennine Ways Holiday Cottages, whereupon, if possible, we will try to resolve the matter straight away. If the matter has not been resolved to your satisfaction, please refer any problem in writing to the Holiday Cottage Manager Millie at Pennine Ways Holiday Cottages, Eldon Office, Alston, Cumbria, CA9 3HS or send an email to bookings@pennine-ways.co.uk. Pennine Ways Holiday Cottages will not normally make any refunds in respect of complaints made after the guests departure from the property if the guest did not make the complaint or problem known to Pennine Ways Holiday Cottages during the stay.
Pennine Ways Holiday Cottages Ltd are not responsible for obtaining and updating any safety certificates at any cottage. These include, but are not restricted to, EICR (Electrical Instillation Condition Report), PAT Testing (Portable Appliance Testing), Landlord Gas Safety Certificate, CD/11 Oil Firing Servicing and Commissioning Report and Chimney Sweep.
In the unlikely event that we are unable to fulfil your booking at the chosen cottage (such as, burst pipes, property fire, lack of electricity etc.), we will endeavour to offer alternative accommodation of a similar type where possible. If the alternative accommodation is not acceptable to the holidaymaker a full refund will be made.
We recommend you take out a suitable insurance policy at the time of booking to cover you in case of any unseen eventualities. Should you have to cancel your holiday for any reason, our cancellation policy is as follows:
- If you cancel up to 45 days before your arrival you will receive a 50% refund of all pre-payments
- if you cancel within 45 days of your arrival you will not be entitled to any refund
Compensation payments will not apply where we cannot fulfil our obligations due to circumstances beyond our control. This would mean any event we or the owners cannot foresee with all due care, e.g., riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control. As advised previously we recommend you take out a suitable insurance policy to cover these eventualities
Our owners have the right to advertise their cottages elsewhere and are fully responsible for updating the Pennine Ways Holiday Cottage calendar when bookings have been received from other sources. In the unlikely event that the owner withdraws their contract with Pennine Ways Holiday Cottages we will endeavour to honour the booking, find alternative accommodation or issue a full refund.
Our liability to you and those accompanying you at the property is strictly limited to direct loss up to the amount paid by you on booking but this does not apply to our liability for:
a) death or personal injury caused by our negligence;
b) fraud or fraudulent misrepresentation on our part;
c) anything else for which liability may not at law be excluded.
We shall not be liable to you at all for any indirect or consequential loss, whether caused by negligence, breach of contract or otherwise. We are also not liable to you for any noise or disturbances from neighbours or other activities outside the property (including agricultural and street noise).
Pennine Ways Holiday Cottages reserves the right to terminate any letting agreement/stay in the event that the guests or any of the guest’s party cause any deliberate or negligent damage to the property being let, behaves in such a way as to cause or constitute a nuisance to adjoining properties or have more people staying or bring pets that have not been booked in the property than listed on the booking form. In such cases the guests shall remain liable for the cost of any damage or outstanding rental and shall not be entitled to a refund.